Returns & Exchanges
We want you to love your skin, which is why we offer a 60-day Money Back Guarantee on all Proactiv® products, even if the bottles are empty. If you are not completely satisfied, simply return the containers within 60 days of receipt for a full refund of the purchase price, minus shipping and handling.
Contact Customer Support
Call our customer service team or log into your account portal to request a Return Merchandise Authorization (RMA) number and initiate your claim.
Package Your Items
Place your used or unused Proactiv® bottles securely in the original packaging or a sturdy box, ensuring the RMA number is clearly marked on the outside.
Ship to Our Warehouse
Send your return package to the address provided by our support team; we recommend using a trackable shipping service for your protection.
Receive Your Refund
Once your return is received and processed at our facility, we will issue a refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing