Frequently Asked Questions
Everything you need to know about your journey to clear skin.
How long does it take to see results with Proactiv?
While some users see improvements in just a few weeks, it typically takes 6 to 8 weeks of consistent daily use to see significant results as your skin adjusts to the treatment.
Can I use Proactiv if I have sensitive skin?
Yes, we offer specialized formulas like Proactiv+ and Proactiv Solution that are designed to be effective yet gentle. We recommend a patch test before starting any new skincare regimen.
How do I manage or cancel my subscription?
You can easily manage your delivery frequency, swap products, or cancel your subscription by logging into your account portal or contacting our customer service team.
What is your return policy?
We offer a 60-day Money Back Guarantee. If you are not completely satisfied, you can return the containers—even if they are empty—within 60 days of receipt for a full refund of the purchase price, minus shipping and handling.
Do you ship internationally?
Currently, Proactiv US ships to addresses within the United States, including P.O. Boxes and military APO/FPO addresses. For other regions, please visit our international store locators.
Is it normal to experience dryness when starting Proactiv?
Some initial dryness or peeling can occur as your skin acclimates to the active ingredients. We recommend starting slowly and using a non-comedogenic moisturizer to maintain hydration.